Refund Policy

Last updated: 12 October 2026

Every wonder is made to wander

Everything we make is made to wander. A wonder is checked at the castle, packed for the road and sent off to find you, and once it has wandered out into the world, it never quite finds its way back to where it started. Wanderers only travel onwards. So we do not take a wonder back, or refund it, because you changed your mind. Choose the one that calls to you, and let it keep wandering with you.

The road is not always kind, though, so here is what we do when something goes wrong.

Before it sets off

A wonder still at the castle has not started wandering. If your order has not been packed yet, write to hello@thinklery.com as soon as you can and we will change it or cancel it and refund you in full. A pre-order can be cancelled for a full refund at any time before it ships.

Broken, faulty or not what you ordered

We are sorry. Tell us at hello@thinklery.com with a photo and your order number, and we will replace it or refund you in full, including any postage. This does not limit your legal rights for faulty goods, which no policy can take away.

Lost on the way

If your tracking has not moved for 20 days, write to us. We will chase it with the carrier and, if it is lost, send a replacement or refund you in full.

If you live in the European Union or the EEA: your 14 days

The law where you live gives you 14 days to change your mind about an order bought online, and you keep that right. Tell us within 14 days of receiving your order (you can use the form at the bottom of this page, but you do not have to), then send it back within 14 days of telling us. The return postage is yours.

Please send it back as it arrived. You may look at it as you would in a shop; if it shows more use than that, we may take the difference off the refund.

We refund the price and the standard delivery cost within 14 days of the day you tell us you are changing your mind, to the way you paid. We may wait until we have the item back, or until you show us you have sent it back, whichever is earlier.

Wherever you live

If the law where you live gives you a right to cancel or return an order, you keep it. Nothing on this page takes away a right the law gives you.

Need help?

Write to hello@thinklery.com. Thinklery Group Pte. Ltd., 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051.

Form to change your mind (European Union and EEA)

Copy this into an email to hello@thinklery.com, or send it on paper to the address above.

To Thinklery Group Pte. Ltd., 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051, hello@thinklery.com:

I am cancelling my contract to buy the following items:

Items:
Order number:
Ordered on:
Received on:
Name:
Address:
Signature (only if on paper):
Date: