Refund policy

As you explore the worlds of Thinklery, please note that all merchandise sales are final. We take great care in designing and producing our products, and every item is thoughtfully created before it reaches you.

Broken or Defective Items

In the unlikely event that your order arrives damaged or defective, we sincerely apologise.
Please report any issues within 4 weeks of receiving your item, along with clear photos and order details. Our team will review the case promptly and work with you to make things right.

Lost in Transit

If your order goes missing during delivery, please contact us within 4 weeks of the estimated delivery date. We will investigate with the relevant shipping partners and assist where possible.

Incorrect Size or Specifications

We encourage you to review all product details and size information carefully before placing an order. As each item is produced and prepared with care, we are unable to offer refunds or exchanges for sizing or specification issues.

That said, if something feels genuinely off when your order arrives, please reach out to us. We are always happy to review the situation and explore reasonable solutions where appropriate.

Product Dissatisfaction

While we strive to create products that delight and inspire, we understand that personal preferences can vary. Refunds are not provided for dissatisfaction based on personal taste or preference.

If you feel truly disappointed with your order, please contact us. We value your feedback and will do our best to support you where we can.

Thoughtful Alternatives

We encourage re-gifting or donating items when possible. This helps share the joy while reducing unnecessary environmental and logistical impact associated with returns.

Need Help?

If you have questions or require assistance, please contact us at hello@thinklery.com.
We’re here to help and will always do our best to guide you thoughtfully.